FUNCTIONS MANUAL - LEVO REAL ESTATE

1. MISSION

To execute each real estate transaction with quality, loyalty, enthusiasm, cleverness, credibility, and 100% effectiveness, always prioritizing the interests and opportunities of each client. LEVO REAL ESTATE drives both the professional and personal development of its team, aiming to become a leading global real estate company.

 

2. VISION

To transform the lives of our agents and clients through comprehensive human, professional, and business evolution, guiding them to become successful investors and better individuals.

 

3. OBJECTIVES

• Establish LEVO REAL ESTATE as a benchmark of real estate excellence at the local, national, and international levels.
• Provide ongoing training in leadership, customer service, legal compliance, and technology.
• Deliver exceptional and human-centered experiences to every client.
• Foster personal and entrepreneurial growth for each team member.
• Expand operations through strategic partnerships, franchising, and digital growth.

 

4. CORE VALUES

• Loyalty: Dedication to our clients, partners, and internal team.
• Quality: Commitment to excellence in every process.
• Enthusiasm: Energy and passion for service.
• Cleverness: Strategic ability to negotiate and solve problems.
• Credibility: Transparency that builds trust.
• Effectiveness: Real and measurable results.

 

5. SWOT MATRIX

Strengths:

• A well-trained and committed team.
• A values-based service model.

Weaknesses:

• Brand in the positioning phase.
• Internal processes are still under development.

Opportunities:

• Growing Hispanic market in Florida and Latin America.
• Technological advancement in the real estate sector.
• Expansion potential through strategic alliances and franchises.

Threats:

• Competition from well-established brokers.
• Regulatory changes at state and federal levels.

 

6. ORGANIZATIONAL STRUCTURE

LEVO REAL ESTATE operates through a hierarchical and functional structure designed for efficiency and scalable growth:

• Executive Director (CEO): Yornelly Daniela Sanchez Manrique.
• Director of Accounting Operations
• Compliance Coordinator
• Education and Mentorship Coordinator
• Growth and Expansion Coordinator
• Administrative Coordinator
• Onboarding Coordinator
• Technology Director
• Marketing Director
• External Partners: Mortgage Broker & Title Company

 

7. GENERAL POLICIES

• All actions must align with the mission, vision, and values of LEVO REAL ESTATE.
• A professional, ethical, and service-oriented attitude is expected at all times.
• Internal communication must be clear, respectful, and timely.
• Disclosure of confidential information without prior approval is strictly prohibited.
• Each agent must meet monthly performance goals.
• Punctuality, commitment, and responsibility are non-negotiable principles.

 

8. CONFIDENTIALITY POLICY

All internal information, client data, commercial strategies, legal documentation, and operational processes are strictly confidential. Unauthorized use or disclosure will lead to disciplinary action and/or contract termination. A confidentiality agreement must be signed upon entry and remains valid even after the agent leaves the company.

 

9. INTERNAL AND ETHICAL REGULATIONS

1. All agents must act with integrity, ethics, and professionalism.
2. Full compliance with the Florida Real Estate Commission (FREC) regulations is mandatory.
3. Client service must reflect company values such as quality, loyalty, and enthusiasm.
4. Participation in mandatory training is required to maintain license activation.
5. Weekly team meetings and biweekly performance reports are obligatory.
6. The use of company branding or image without approval from the marketing department is prohibited.
7. Mutual respect and collaboration among team members are essential.

 

10. COMMISSION AND PAYMENT POLICY

Levo Real Estate will enter the customer for whom the property is being sold along with the Sales Price of the Property on a product line and the fee from which commissions will be calculated

Transaction Fee: $ 695.00

Pays out up to $260 to Associates as follows, based upon rank: 

Level 1 $100

Level 2 $25

Level 3 $25 

Level 4 $35

Level 5 $75

There is 1 (one) way to be rewarded monthly in the Levo Real Estate Compensation Plan as follows:

1. Transaction fees (paid monthly) through the unilevel system (fixed dollar amount per level instead of percentage per level)

-Personally, closed transactions

-Roll-Up from transactions based upon rank

 

11. ROLE DESCRIPTIONS

Chief Executive Officer (CEO)

Leads the overall vision, strategic planning, and company culture. Represents LEVO Real Estate to external partners, regulators, and business opportunities.
Main Functions:

• Define and oversee company-wide goals.
• Make strategic and structural decisions.
• Approve internal policies, hires, and partnerships.
• Evaluate performance across all departments.
• Inspire leadership and motivate the team.

 

Director of Accounting Operations

Manages the company’s financial structure and internal reporting.
Functions:

• Oversee agent payments, closings, and accounts receivable.
• Handle the monthly office budget.
• Prepare financial reports for the CEO.
• Ensure tax and regulatory compliance.

 

Compliance Coordinator

Ensures all real estate operations meet state and federal legal standards.
Functions:

• Verify licensing and file documentation.
• Audit contracts and transaction files.
• Monitor FREC compliance.
• Track license renewals and mandatory courses.

 

Education and Mentorship Coordinator

Provides ongoing training and professional development.
Functions:

• Develop continuous education programs.
• Lead personalized and group mentorship sessions.
• Track improvements in sales, legal, and soft skills.
• Organize webinars and certifications.

 

Growth and Expansion Coordinator

Leads the company’s strategic growth and market development.
Functions:

• Identify opportunities in new markets.
• Foster business partnerships and corporate alliances.
• Develop franchise models and expansion strategies.
• Promote brand positioning in emerging areas.

 

Administrative Coordinator

Manages internal operations and logistics.
Functions:

• Handle documentation, logistics, and supply coordination.
• Maintain organized internal systems and filing.
• Support onboarding, scheduling, and staff logistics.
• Monitor physical resources and office functionality.

 

Onboarding Coordinator

Oversees the integration of new agents.
Functions:

• Guide new hires through the onboarding process.
• Activate licenses and software platforms.
• Coordinate initial training and team integration.
• Monitor early-stage performance and adaptation.

 

Technology Director

Maintains the company’s digital infrastructure.
Functions:

• Manage CRM systems, website, and automation tools.
• Ensure cybersecurity and data integrity.
• Provide technical support to agents and departments.
• Optimize digital tools for productivity.

 

Marketing Director

Drives the brand strategy and lead generation efforts.
Functions:

• Design and manage digital marketing campaigns.
• Handle social media, content strategy, and branding.
• Produce promotional materials and ads.
• Generate high-quality leads for active agents.

 

External Partners: Mortgage Broker & Title Company

Support clients with financing and closings.
Functions:

• Offer personalized mortgage solutions.
• Coordinate pre-approvals and banking requirements.
• Ensure transparent, compliant, and timely closings in partnership with the title company.